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Frontend Engineer (Customer Care Team) at Heetch

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Customer Care Team @Heetch

We are a new team with the mission to rebuild the entire customer support infrastructure to help our Care team deliver exceptional customer experiences faster and better while continuously improving the whole experience – for both passengers and drivers.


Tech Stack

Have a look at our stack for a deeper overview: https://stackshare.io/heetch/application-and-data


Our team’s values


    • Transparency: We discuss everything openly within the team. Our ‘Speak up’ culture is strong.


    • Remote first: Our team is fully distributed, and we work hard at that, but feel free to work from any of our offices in Paris, London, Brussels or Casablanca. Flexible work schedules are part of the plan.


    • Learn from failures: It’s ok to fail, learn from it and try again.


    • Experiment things: Being free is part of our DNA, we can try things as long as it brings value.


    • Code quality: Tests are as important as code is.


    • Caring is sharing: We believe in continuous learning and want you to be proud of what you’ve learned/built. Sharing is a natural part of the process.



What will be your role?

You’ll be the first frontend engineer joining this brand new team thus you’ll have plenty of things to do to help us build internal products and native mobile app features that enable Heetch to provide a world-class support experience.

Does it sound like you?


    • You have more than 3 years of experience in software development.


    • You have at least 3 years of experience working with JavaScript or TypeScript.


    • You have experience with testing UI.


    • You also have solid experience with web-based Admin-UIs, SaaS tools or data visualisation.


    • You’re fluent in both written and spoken English (more precisely, as part of a remote team).


    • If you’ve already been part of a Customer Support team before, it’s a plus.


    • If automation is one of your passions, it’s another bonus.


What will you do?


    • Participate in all aspects of the software development process: planning, programming, testing, deploying and maintenance


    • Be Product-centric: suggest ideas/improvements and have a chance to “Make It Happen” by yourself!


    • Use Front-end JavaScript/TypeScript with HTML/CSS primarily. We have a bit of Coffeescript to port to ES6/TypeScript


    • Create reusable React components – think SSR – for instance


    • Be an important part of the exit from a monolithic application to a microservices family from a UI perspective (Ride, Marketplace, Driver & Passenger teams)


    • Collaborate closely with our Care experts and Product Manager


    • Write documentation and runbooks (Being a #RemoteFirst company, this is part of our DNA)



What are going to be your main challenges?


    • Revamp the UX/UI of our Zendesk Guide powered FAQ in order for our end users to efficiently find an answer to their issues (Hello InstantSearch!)


    • Code the sketches to HTML/CSS for our new internal Care platform redesign


    • Implement an automatic NodeJS script to trim/resize our images/pngs the right way


    • Participate in our own Design Systems called Flamingo


    • Advocate the other teams about frontend build pipeline company wise


  1. Why would you join us?


    • We’re growing meaning there’s a lot to do and to learn.


    • ‍‍We want to build a team made of kind people, shall you join?


    • We offer a competitive salary and stock options (french BSPCE) for all team members.


    • We offer flexible ways of working (remote, flexible hours…).


    • We encourage you to attend conferences to stay up-to-date with your professional field.


    • Feel free to travel to visit your remote coworkers and our offices around the world.


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